Effective date: September 21, 2026. This Privacy Policy explains how 813 Patio Pros (“we”, “us”) collects, uses and protects the personal information you provide through 813patiopros.com, by phone, by email and by text message (SMS). Our customer messaging is operated under the name Pool Cage Pro, the messaging service of 813 Patio Pros and its sister companies under common ownership.
Information we collect
When you request a quote or contact us, we collect the information you provide: your name, email address, phone number, ZIP code or property address, the service you are interested in, any message and any photos you upload. We also receive standard technical data from your browser (IP address, device and browser type, pages visited) and, if you agree to receive text messages, the date, time and content of your consent and of the messages exchanged.
How we use your information
We use your information to prepare and send your estimate, schedule and confirm appointments, perform and follow up on our services, answer your questions, provide customer support and, when you have opted in, send occasional promotions and service reminders. We may also use it to improve our website and services and to comply with legal obligations.
Text messaging (SMS)
If you check the consent box in our contact or quote form, or otherwise give us your written consent, you agree to receive recurring text messages (SMS) from Pool Cage Pro, the messaging service of 813 Patio Pros and its sister companies under common ownership, at the phone number you provide, about your estimate, appointments, service updates, customer support and occasional promotions. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message; reply HELP for help or contact us at (813) 957-9087 or operations@813patiopros.com. Your mobile number and your SMS consent will not be shared with or sold to third parties or affiliates for marketing purposes.
Sharing of information
We do not sell your personal information. We share it only with service providers that help us run our business (website hosting, email and text messaging platforms, payment processing, scheduling and estimating software) and only so they can provide those services to us; with our sister companies under common ownership when needed to serve you; and when required by law or to protect our rights. Mobile phone numbers and SMS opt-in data are never shared with or sold to third parties or affiliates for their own marketing purposes.
Cookies and analytics
Our website may use cookies and similar technologies, including basic analytics and spam-protection tools, to understand how the site is used and to protect our forms. You can control cookies through your browser settings; some features may not work without them.
Data security and retention
We use reasonable administrative and technical safeguards to protect your information and keep it only as long as needed to provide our services, maintain our business records and meet legal requirements. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your choices
You may ask us at any time to access, correct or delete the personal information we hold about you, to stop receiving promotional emails, or to stop receiving text messages (reply STOP to any message). Contact us using the details below and we will respond within a reasonable time.
Changes and contact
We may update this Privacy Policy from time to time; the latest version will always be posted on this page with its effective date. Questions or requests: 813 Patio Pros, Tampa, Florida – (813) 957-9087 – operations@813patiopros.com.